❓ Frequently Asked Questions
Q: Do I need internet to play?
No! Puzzle Snap works completely offline. Play anytime, anywhere without internet.
Q: Are my photos uploaded or stored anywhere?
Never! All photos stay on your device. We don't collect, upload, or store any of your images.
Q: How do I share puzzles with friends?
When you complete a puzzle, tap the Share button to create a unique link. Your friends can play the same puzzle through their browser!
Q: Can I play on both iPhone and iPad?
Yes! Puzzle Snap is a universal app optimized for both iPhone and iPad.
Q: Are there in-app purchases or subscriptions?
No hidden costs! One-time purchase gives you all current and future games.
Q: How many photos can I use?
You can select up to 20 photos at once. Different games use different numbers of photos.
Q: The app crashed or froze. What should I do?
Try these steps:
- Force close and restart the app
- Restart your device
- Make sure you have the latest version
- Check available storage space
- If issues persist, contact support
🎮 Getting Started
1. First Launch
- Open Puzzle Snap
- Grant photo library access when prompted
- Choose any game from the main menu
- Select photos and difficulty level
- Start playing!
2. Selecting Photos
For best results:
- Choose photos with clear subjects
- High contrast images work best for Silhouette
- Varied photos make Memory Match more challenging
- Use chronological photos for Timeline mode
🔧 Troubleshooting
Photos Not Loading
- Check photo library permissions in Settings → Privacy → Photos
- Ensure photos are downloaded (not in iCloud only)
- Restart the app
Performance Issues
- Close other apps running in background
- Free up device storage (need at least 500MB free)
- Update to latest iOS version
- Restart your device
Sound Not Working
- Check device volume
- Disable silent mode
- Check in-app sound settings
📧 Contact Support
Email: support@puzzels.xyz
Response Time: Usually within 24-48 hours
When contacting support, please include:
- Your device model (e.g., iPhone 14 Pro)
- iOS version
- App version (found in Settings)
- Description of the issue
- Screenshots if applicable